Contact support

Email [email protected].

We answer during business hours, Monday to Friday, and aim to reply within one business day.

Before you write

Two questions are faster to answer at your gym than by us:

• Billing, memberships, session credits, and bookings. Your gym sets these, so your coach or the front desk can change them and we cannot.
• Your training programme. That is your coach's, not ours.

Anything about the app itself is ours: it will not load, something looks wrong, a wearable will not connect, you cannot sign in.

What to include

The more of this you can give us, the fewer round trips it takes:

1. The email address on your account.
2. Your gym's name.
3. Whether you are on iPhone, Android, or a web browser, and which browser.
4. What you did, what you expected, and what happened instead.
5. A screenshot, if there is anything on screen worth seeing. Blank out anything you would rather not send.

Please do not send your password. We will never ask for it.

Delete your account

Email us from the address on your account and ask, or ask your gym. Deletion removes your profile, check-ins, progress entries, photos, and messages.

Some records are kept where the law requires it, billing records principally, and those are kept only as long as required. See the privacy policy.

Report a security problem

Email the same address with security in the subject line and we will route it straight through. Please give us a chance to fix an issue before publishing it.