How can we help?

Guides for every screen in the app, plus a real person when a guide is not enough.

Getting started

Activating your invitation, installing the app, and finding your way around.

Two-factor codes, trusted devices, forgotten passwords, and what to do when you are locked out.

Filling in your weekly form, recording one, and what happens if you miss it.

Working through a session, logging your sets, and recording something that was not assigned.

Booking links, Open Gym slots, and how a cancelled session comes back to you.

Weight, measurements, nutrition and photos over time, and where the numbers come from.

Sessions remaining, payments, your card on file, and pausing or cancelling.

Connecting Garmin, Fitbit, MyFitnessPal and the rest, and what to do when one stops.

Notifications not arriving, camera permissions, data that looks wrong.